Privacy Policy
6v99 Bangladesh

1 Information We Collect

6v99 collects personal data through several channels — directly from you when you register or interact with the Platform, automatically through your device and browsing behaviour, and in some cases from third-party partners. The categories of information we collect are described below.

Information You Provide Directly

When you create a 6v99 account or interact with our support team, we collect the following types of personal data:

• Identity data: Full legal name, date of birth, gender, and nationality.
• Contact data: Email address, mobile phone number, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or elsewhere in Bangladesh).
• Account credentials: Username and a hashed (never plain-text) version of your password.
• KYC and verification documents: Government-issued photo identification (National ID card, passport, or driving licence) and, where required, proof of address documents such as utility bills or bank statements.
• Payment data: bKash account number, Nagad number, Rocket number, Upay number, bank account references, or card details (card numbers are tokenised and never stored in full on our servers).
• Communications: Messages, chat transcripts, and emails exchanged with the 6v99 support team.

Information Collected Automatically

When you access the 6v99 Platform, our systems automatically record certain technical data about your session:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, bets placed, session duration, click paths, and feature interactions.
• Log data: Server logs that record access timestamps, error reports, and transaction events.
• Location data: General geolocation derived from your IP address, used for fraud detection and geo-compliance purposes. We do not collect precise GPS location.

Information from Third Parties

In limited circumstances, 6v99 may receive personal data about you from trusted third-party sources, including payment processors (such as bKash, Nagad, and banking partners), identity verification service providers, fraud detection agencies, and game content providers such as Evolution Gaming, Pragmatic Play, and Spribe where game-level transaction data is passed back to us for account reconciliation.

2 How We Use Your Data

6v99 uses the personal data we collect for specific, legitimate purposes. We do not sell your personal data to third parties for their own marketing use. The table below summarises our primary data processing activities and the lawful basis for each:

Marketing Communications

If you have opted in to receive promotional communications from 6v99, we may use your email address or mobile number to notify you about bonuses, new games, BPL season promotions, Eid special offers, and other platform news. You may withdraw your consent and opt out of marketing messages at any time by contacting the 6v99 support team via live chat. Opting out of marketing does not affect the processing of your data for account management or legal compliance purposes.

3 Data Sharing & Third Parties

6v99 does not sell, rent, or trade your personal data to external parties for commercial purposes. We share your data only in the limited circumstances described below, and only with parties who are contractually required to maintain appropriate data protection standards.

Service Providers and Technology Partners

To operate the 6v99 Platform effectively, we engage trusted third-party service providers who process data on our behalf. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card processing networks (Visa, Mastercard) — for the sole purpose of facilitating your deposits and withdrawals.
• Identity verification providers: Third-party KYC and document verification platforms that assist us in confirming player identity and age in compliance with our obligations.
• Game content providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and other studios receive session and transaction data necessary to deliver their games and maintain their own compliance obligations.
• Fraud prevention and risk management: Specialist analytics providers who assist in detecting unusual betting patterns, account sharing, and potential money laundering activity.
• Cloud infrastructure and hosting: Data centre and cloud service providers who store Platform data in secure, encrypted environments.

Legal and Regulatory Disclosures

6v99 may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies when required to do so by applicable law, court order, or lawful request. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement. Where legally permitted, we will notify you of any such disclosure.

Business Transfers

In the event that 6v99 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any such change and the privacy terms applicable to your data following the transfer.

4 Cookies & Tracking Technologies

The 6v99 Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly, to improve your experience, and to analyse usage patterns. A cookie is a small text file placed on your device when you visit the Platform.

Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in during your visit, security tokens, and load-balancing identifiers. These cookies cannot be disabled without breaking core Platform functionality.
• Functional cookies: Remember your preferences such as language settings, last-played game, and notification preferences. These improve your experience on return visits.
• Analytics cookies: Collect anonymised data about how players navigate the Platform — which pages are visited most, where sessions drop off, and how features are used. This data helps us improve the 6v99 Platform over time.
• Marketing and personalisation cookies: Where you have consented, these cookies allow us to tailor promotions and content recommendations based on your play history and preferences. They also help us measure the effectiveness of our communications.

Managing Cookies

You may control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the performance or availability of some features on the 6v99 Platform. Strictly necessary cookies cannot be disabled through browser settings while you are actively using the Platform.

By continuing to use the 6v99 Platform after being presented with cookie information, you consent to our use of cookies in accordance with this Privacy Policy.

5 Data Security & Storage

6v99 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following:

• 256-bit SSL/TLS encryption on all data transmitted between your browser and the 6v99 Platform.
• Password hashing using industry-standard algorithms — your password is never stored in plain text on our servers.
• Payment data tokenisation — full card numbers and mobile banking PINs are never stored on 6v99 servers. Payment references are tokenised by our payment processor partners.
• Access controls — internal access to personal data is restricted on a strict need-to-know basis. All staff with data access undergo security training and background verification.
• Regular security audits — the 6v99 Platform undergoes periodic security assessments and penetration testing conducted by independent security professionals.
• Intrusion detection systems — automated monitoring tools flag unusual access patterns and potential security incidents in real time.

Data Storage Locations

Your personal data is stored on secure servers. Where data is processed or stored outside of Bangladesh, we ensure that appropriate contractual safeguards are in place to protect your data to a standard equivalent to what you would expect under applicable local data protection principles.

Data Breach Response

In the unlikely event of a data breach that poses a risk to your rights or freedoms, 6v99 will notify affected players promptly and take immediate remedial action to contain the breach, assess its impact, and prevent recurrence. We will cooperate fully with any competent authority investigation arising from a security incident.

6 Your Data Rights

As a player on the 6v99 Platform, you hold specific rights in relation to your personal data. 6v99 is committed to honouring these rights promptly and without unnecessary barriers. Your rights include the following:

1. Right of Access: You may request a copy of the personal data that 6v99 holds about you at any time. We will provide this information within a reasonable timeframe following identity verification.
2. Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update basic contact details directly from your account profile section.
3. Right to Erasure: You may request deletion of your personal data in certain circumstances — for example, if you close your account and there is no legal obligation requiring us to retain the data. Note that some data must be retained for legal, compliance, and anti-money laundering record-keeping purposes even after account closure.
4. Right to Restrict Processing: You may ask 6v99 to restrict the processing of your personal data in specific situations, such as while a dispute about data accuracy is being resolved.
5. Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, although we may be required to continue processing where there are compelling lawful grounds.
6. Right to Data Portability: Where technically feasible and where processing is based on your consent or a contract, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
7. Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact the 6v99 support team via live chat on the Platform. We will acknowledge your request and respond within a reasonable period. We may need to verify your identity before fulfilling certain requests to protect against fraudulent data access attempts.

7 Data Retention

6v99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention guidelines apply:

• Active account data is retained for the full duration of your account with 6v99.
• Transaction and financial records (including deposit and withdrawal history) are retained for a minimum of five (5) years following the last transaction, in line with anti-money laundering record-keeping obligations.
• KYC and identity verification documents are retained for a minimum of five (5) years following account closure, as required by applicable legal and compliance frameworks.
• Customer support communications are retained for up to three (3) years from the date of the last communication, to enable dispute resolution and service quality review.
• Marketing preferences and consent records are retained until you withdraw consent or for three (3) years of account inactivity, whichever comes first.
• Server and access logs are retained for up to twelve (12) months for security and fraud detection purposes.

Following the expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with your identity. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

8 Policy Updates & Contact

6v99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. The effective date at the top of this page will always reflect the date of the most recent revision.

Where any amendment is material — meaning it significantly affects how we process your personal data or your rights as a data subject — we will notify registered players via email or an in-Platform notification prior to the change taking effect. Continued use of the 6v99 Platform following such notification constitutes your acceptance of the updated Privacy Policy.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 6v99 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 3 business days.

• Email: support@6v99.app (plain text — not a clickable link)
• Live Chat: Available 24/7 directly within the 6v99 Platform
• Response language: English
• Response time target: Within 3 business days for privacy requests; within 3 minutes for live chat during peak Bangladesh Standard Time (BST, UTC+6) hours