Responsible Gaming
at 6v99

1 Our Commitment to Responsible Gaming

At 6v99, responsible gaming is not a regulatory checkbox — it is a core part of how we operate. We believe that gambling should be an entertaining pastime, and that every player in Bangladesh deserves a platform that actively works to keep the experience fun, safe, and firmly within their control.

Our responsible gaming programme is built on four pillars: prevention (stopping problem gambling before it starts), protection (tools that keep players in control), intervention (early detection and player outreach), and support (clear pathways to professional help when needed). These four pillars inform every decision we make, from the design of our platform features to the training our support team receives.

6v99 is a platform built for adults who choose to engage with online gaming and sports betting as a leisure activity. We firmly believe that the vast majority of our players enjoy 6v99 responsibly. For those who may need extra support, we have invested in a comprehensive suite of tools and resources detailed throughout this page. All content on this page is written in English so every player can access and understand their rights and options clearly.

2 Age Restriction & Underage Gambling

The 6v99 Platform is strictly for adults aged 18 and above. Underage gambling is illegal, harmful to young people's development, and absolutely prohibited on our platform. 6v99 has zero tolerance for any attempt to circumvent our age verification procedures.

Age Verification Process

Every new 6v99 account is subject to a Know Your Customer (KYC) verification process. During registration, you will be required to confirm that you are 18 or older. Before you can make your first withdrawal — and at any point if our systems flag unusual activity — you may be asked to submit one of the following government-issued documents as proof of age and identity:

• Bangladesh National Identity Card (NID)
• Valid passport (any nationality)
• Bangladesh driving licence

Until age verification is complete, withdrawal privileges may be withheld. Accounts found to belong to individuals under 18 will be immediately suspended and any remaining balance returned to the payment source after investigation.

Protecting Minors in Your Household

If you share a device, computer, or mobile phone with other members of your household — particularly children or teenagers — 6v99 strongly recommends the following precautions:

• Never save or store your 6v99 login credentials in a shared browser.
• Always log out fully from your 6v99 account when your session ends.
• Use device-level parental control software to restrict access to gambling websites for younger users.
• Keep your bKash, Nagad, or other payment method credentials private and inaccessible to minors.

3 Self-Exclusion & Account Cooling-Off

Self-exclusion is one of the most powerful responsible gaming tools available at 6v99. If you feel that gambling is having a negative impact on your life — or if you simply want to take a break — you can request a self-exclusion directly through our support team. Once activated, self-exclusion prevents you from logging in, depositing, or placing bets for the duration you choose.

Self-Exclusion Options

How to Request Self-Exclusion

To activate self-exclusion or a cooling-off period on your 6v99 account, contact our support team via 24/7 live chat directly within the platform. Our team will process your request immediately — no waiting period, no friction. You may also email us at support@6v99.app (plain text — not a clickable link). State your username, the type of exclusion you want, and the duration.

During a self-exclusion period, 6v99 will also suppress all promotional and marketing communications to your registered email and phone number. We will not send you bonus offers, game recommendations, or re-engagement messages while your exclusion is active.

4 Deposit Limits & Spend Controls

Setting a deposit limit is one of the most practical steps you can take to manage your gambling budget at 6v99. Deposit limits allow you to cap how much money you transfer into your 6v99 account over a defined period, regardless of how many separate transactions you make. Once you reach your limit, the system will not accept further deposits until the period resets.

Available Limit Types

• Daily deposit limit: Cap the total amount you can deposit within any 24-hour period.
• Weekly deposit limit: Cap total deposits across a rolling 7-day window.
• Monthly deposit limit: Cap total deposits across a calendar month — ideal for players on a fixed entertainment budget.
• Single transaction limit: Set a maximum amount per individual deposit transaction via bKash, Nagad, Rocket, Upay, or bank transfer.

How Limits Are Applied

Deposit limits take effect immediately when you request a reduction or set a new lower limit. If you request an increase to an existing limit, a mandatory cooling-off period of 48 hours applies before the higher limit comes into effect — this deliberate delay protects you from impulsive decisions made during a gambling session.

To set or adjust your deposit limits, contact the 6v99 support team via live chat within the platform. Our agents are available around the clock, every day of the year, including during BPL season, Eid, and other peak periods in Bangladesh.

Reality Check Notifications

6v99 also offers optional reality check notifications — periodic reminders delivered during your gaming session that display how long you have been playing and how much you have deposited or wagered in the current session. These notifications appear at intervals you choose (every 30, 60, or 120 minutes) and give you a clear, factual snapshot of your session activity without interrupting gameplay unnecessarily. To activate reality checks, speak to our support team.

5 Time-Out & Session Management

Beyond deposit limits, 6v99 provides session-level controls to help you manage the time you spend on the platform. Research consistently shows that extended, unbroken gambling sessions increase the risk of impulsive decision-making and financial overreach. Our time-out tools are designed to interrupt that pattern.

Session Time Limits

You can set a maximum session duration for your 6v99 account. When your session reaches the limit you have defined, you will be automatically logged out and will need to actively choose to log back in — creating a natural pause that encourages reflection. Available session time limits include 30 minutes, 1 hour, 2 hours, and 4 hours per sitting.

Loss Limits

In addition to deposit controls, 6v99 offers optional loss limits — a ceiling on how much of your deposited balance you can lose within a defined period (daily, weekly, or monthly). Once your net losses reach the limit you have set, your ability to place further bets is suspended until the period resets. Like deposit limit reductions, loss limit reductions take effect immediately. Increases are subject to the same 48-hour cooling-off delay.

Wager Limits

Players may also request a maximum wager limit — a cap on the stake amount placed on any single bet or game round. This is particularly useful for players who enjoy high-volatility slots or live dealer tables but want to ensure that individual bets remain within a comfortable range. Contact our support team to configure wager limits for your account.

6 Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The signs are not always obvious — they can manifest as financial stress, changes in mood, social withdrawal, or a growing sense that gambling has shifted from entertainment to compulsion. Understanding the warning signs is the first step toward regaining control.

Common Warning Signs

The following behaviours may indicate that gambling is becoming a problem. These are not meant to cause alarm — they are meant to prompt honest reflection:

• Spending more money on gambling than you originally planned or can afford to lose.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Gambling to escape stress, anxiety, boredom, loneliness, or difficult emotions rather than for entertainment.
• Neglecting work, family, studies, or other responsibilities due to time spent gambling.
• Borrowing money — from friends, family, or financial services — specifically to fund gambling.
• Feeling restless, irritable, or anxious when you are not gambling, or when you try to stop.
• Lying to family members or close friends about the amount of time or money you spend gambling.
• Failed attempts to reduce or stop gambling despite wanting to do so.
• Using gambling to cope with financial problems rather than to solve them.

Gambling vs. Problem Gambling

Responsible gambling means playing within your means, for entertainment, with money you can afford to lose. Problem gambling is characterised by a loss of control over gambling behaviour — where gambling continues despite harmful consequences. The boundary between the two can be subtle and can shift over time. Regular self-reflection and use of 6v99's responsible gaming tools can help you stay on the right side of that line.

7 Self-Assessment Checklist

The following questions are adapted from widely used responsible gaming self-assessment frameworks. Read each question honestly and note how many apply to your current situation. This checklist is for your own reflection — your answers are private and are not sent to 6v99.

8 Support & Help Contacts

If you believe that gambling is becoming a problem for you — or for someone close to you — the most important thing you can do is reach out for help. You do not need to reach a crisis point before seeking support. The resources below are available to all players, entirely free of charge.

6v99 In-Platform Support

The 6v99 support team is available 24 hours a day, 7 days a week via live chat within the platform. Our agents are trained to handle responsible gaming requests with sensitivity and without judgment. You can contact us to:

• Activate a self-exclusion or cooling-off period immediately
• Set or reduce deposit, loss, or wager limits
• Request a reality check or session time limit
• Close your account permanently
• Get a full statement of your account activity and transaction history
• Talk confidentially to a trained support agent about gambling-related concerns

You may also reach us by email at support@6v99.app (plain text — not a clickable link). For responsible gaming requests, please use the subject line "Responsible Gaming Request" so your message is routed to the appropriate team member immediately.

External Support Organisations

For professional counselling, peer support, and expert guidance on problem gambling, the following organisations offer free, confidential assistance. We encourage any player who is struggling to contact them directly:

• Gamblers Anonymous (International): A worldwide fellowship of people who share their experience, strength, and hope with each other to recover from problem gambling. Meetings are available online for players in Bangladesh. Website: gamblersanonymous.org (do not access via this page — search directly in your browser).
• GamCare (International Helpline): Provides information, advice, and support for anyone affected by problem gambling. Available online and by phone. Website: gamcare.org.uk.
• National Mental Health Helpline (Bangladesh): Kaan Pete Roi — a Bengali and English language emotional support helpline operating in Bangladesh. Available for players who are experiencing stress, anxiety, or distress related to gambling or other concerns.
• Local counselling services: The National Institute of Mental Health (NIMH) in Dhaka and district-level hospitals across Bangladesh (Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh) provide mental health counselling services. Your general practitioner can also refer you to appropriate local support.